Most orders you receive on your Amazon account will be from personal Amazon accounts; however, occasionally you will have orders from business Amazon accounts. When you receive an order from a business customer, you’ll need to upload an invoice within 24 hours of receiving the order.
If you do not do this, you’ll get a mark on your Amazon account, increasing your invoice defect rate (IDR), which can lead to suspensions if this gets too high.
Most accounts will be eligible for the automatic GST invoicing program, please use the following links to register for this.
Non GST Registered | GST Registered -— LINKS REQUIRED
If you attempt to enrol and your account is not eligible yet, you’ll need to use a free invoice generator. Here, you’ll simply be able to create the invoice, add your logo, sale price, order number, address etc. Upload this invoice, go to and find the business order requiring an invoice. From here you’ll be able to upload the invoice for this order. Most accounts which are not yet eligible for automatic business customer invoicing will be invited to the program within a few months of selling on Amazon.