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🛡️ Amazon Support Basics

At some point, you’ll need to contact Amazon Seller Support. This might be to fix a listing, resolve a stranded inventory issue, or check the status of an ungating request.

🏷 How to Contact Support

  1. Log into Seller Centralarrow-up-right.

  2. Scroll to the bottom of any page and click Help.

  3. Select Get Support → Selling on Amazon.

  4. Choose the category that matches your issue (e.g. Inventory, Orders, Account Health).

  5. You can usually choose between Email, Chat, or Phone Callback.

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📂 Case Logs

  • Every time you raise a case, it’s saved in your Case Logarrow-up-right.

  • You can reply to cases, reopen them, or track responses here.

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⚠️ What Amazon Support Can Help With

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🚫 What They Won’t Do

  • Give business advice

  • Manually change pricing for you

  • Guarantee ungating approval (they only review invoices)

  • Rush shipments into stock

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✅ Best Practices

  • Be polite and professional — it goes a long way.

  • Keep cases short and clear. Bullet points often work better than long messages.

  • Attach supporting evidence (invoices, screenshots, photos) from the start.

  • If your case is rejected unfairly, resubmit. Persistence often pays off.

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🧠 Pro Tips

  • Use the Call Back option if something is urgent — you’ll usually get a faster resolution.

  • If one agent rejects your case, another may approve it — don’t be afraid to reopen.

  • Keep your invoices and documents well-organised so you can attach them quickly.

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🤝 How Seller Circle Can Help

Amazon support can sometimes feel slow or confusing — especially with cases like IP claims, ungating rejections, or account health warnings.

Inside Seller Circle, you’re not alone:

  • Our team of experienced sellers can advise on the best route forward before you even raise a case.

  • You’ll get real-world insights on what has worked for others in the same situation.

  • If you’re stuck, open a 'Support ticket' in the Discord and we’ll guide you step by step.

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